DO I NEED AN ACCOUNT TO SHOP WITH YOU
Simple answer - no. Some customers like to though!
When you order with us, the site automatically sets up an account. After finishing your purchase, the order receipt is sent to you with a login in to follow your order. It is free for you to use. You can choose to be a 'not logged in' customer. You can sign up right now, or you can start shopping straight away and set up your account when you check out. Just follow the steps on the screen and remember to have your payment details to hand.
MORE INFORMATION ABOUT A PRODUCT
The product page for every item includes size, colours, a detailed description, fabric, care instructions and images. Please contact us here if you need more information about any product.
CAN I BUY THESE ITEMS IN A STORE?
On each product page look for the Store Availability section underneath the description and follow the links to find out which stores have the item in the size you need.
You can find a list of Polarn O. Pyret stores along with contact details and opening hours on our Store Details page. Some of the products on this site may not be available in every store. Please call the store to find out whether your desired item is available before you go there as the inventory can change from minute to minute.
WHICH COUNTRIES DO YOU SELL TO
I HAVE A DISCOUNT CODE OR ONLINE VOUCHER
Your voucher/discount code can be applied at the checkout prior to billing/delivery details in the voucher box. Please note only one discount voucher offer can be used per order. Please always check further terms and conditions supplied with the code in the email or catalogue you received. Vouchers cannot be used in conjunction with any other offers and unless otherwise stated, exclude sale items.
HOW DO I CHANGE MY ACCOUNT
Once you have signed up, you'll be able to log into My Account any time you want. This is where you go if you want to change your password, email address and delivery info. If you haven't visited us in a while, it's worth checking My Account to make sure all your details are up to date.
CAN I CANCEL OR CHANGE AN ORDER
We can't amend any order contents after a customer has placed their order.
If you want to CANCEL your entire order, please contact us with your ORDER NUMBER as soon as possible to request a cancellation. Please note, depending on where your order is in our packing process, we CANNOT guarantee we will be able to cancel it but of course we will try our best.
If this is not possible as your order is too far down the packing route or has already been dispatched, we do have a tracked freepost returns system. Each order will arrive with a tracked return label you can use to return the items for a full refund.
CAN I TALK TO SOMEONE ABOUT MY ORDER
Please use the Contact Us form and send us a message including your telephone numbers that you would like us to call you. We will contact you within one working day (excluding public holidays). Alternatively, give us a call on 0345 340 4900 Monday to Friday 9am-5pm or if you see us online, please use our customer chat function.
CAN I TALK TO SOMEONE ABOUT A PRODUCT
Please use the Contact Us form and to ask us about a product or view our customer service contact details. Alternatively, give us a call on 0345 340 4900 Monday to Friday 9am-5pm or if you see us online, please use our customer chat function.
THE PRODUCT I WOULD LIKE IS NOT AVAILABLE
If your size is out of stock you can scroll down below the product details to check Store Availability. If you would like to know whether we'll get the product back online then please use our Contact Us page
PROBLEMS WITH THE SITE
If you are having any other problems, we recommend you make sure you have the latest updates for your operating system and Internet browser. If you are still having problems, get in touch with Customer Service, who will be able to help you. We also recommend trying a browser other than Internet Explorer.
To help us solve the issue for you, please include as many of the following details as possible:
- Your Operating System (e.g. Windows Vista, Mac OS X).
- Internet Browser (Internet Explorer 8, Firefox, Safari).
- The URL that you were trying to access.
- What time the problem occurred. Please cut and paste into the email any error message that appeared on the screen.
NOT ABLE TO SIGN IN
When you want to access your account and if you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us.
If you can't remember your password, just type your email address in to the 'Forgotten Your Password?' box on the sign-in page, and we'll send an email to help you reset your password.
Odin Retail Ltd, Suite 1, The Lawn, Union Road, Lincoln, LN1 3BU registered no.5384555